Occidental Pamplona

The hotel offers a highly recommended and excellent stay, distinguished by its prime location directly opposite Yamaguchi Park, providing guests with beautiful views and a tranquil atmosphere. It is ideal for a variety of travelers, including couples seeking a romantic getaway, families exploring the city, business travelers attending events, Camino pilgrims needing a comfortable stop, and those visiting the nearby university or hospitals. Guests consistently praise the hotel's modern design, spotless cleanliness, comfortable beds, and the attentive staff who contribute significantly to a positive experience. To enhance your stay, consider requesting a room with a park view for a more scenic outlook, and be aware of the convenient and often more economical street parking options available.

Facilities & Amenities
The hotel boasts recently renovated facilities that contribute to a modern and comfortable stay. Guests appreciate the presence of a well-equipped gym or fitness center, allowing for convenient workouts. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. Rooms are thoughtfully equipped with a coffee/tea maker and complimentary water, adding a touch of convenience. Many rooms feature a Smart TV with streaming options, and a mini-fridge for personal use. A steam iron is also provided in rooms, which is a welcome amenity for many travelers. While the elevator system is generally efficient, some guests have noted occasional noise from the elevator shaft, particularly in rooms located nearby.

Cleanliness & Room Comfort
Guests consistently highlight the spotless cleanliness of the hotel and its rooms, noting the modern and well-maintained decor. The comfortable beds receive widespread praise, often described as large and ensuring a restful night's sleep, though a few guests found the mattresses to be a bit firm. Rooms are generally spacious and well-appointed, with many offering pleasant park views. The bathrooms are functional and modern, featuring rain showers and a good selection of toiletries. While the hotel is largely well soundproofed, providing a quiet environment, some guests have occasionally experienced minor disturbances from hallway noise or the elevator. The thoughtful inclusion of amenities like a coffee maker and steam iron further enhances in-room comfort.

Dining & Food Quality
The breakfast buffet at the hotel receives overwhelming praise, frequently described as excellent, sumptuous, and one of the best many guests have experienced. It offers a wide variety of high-quality products, including freshly pressed orange juice, an array of pastries, and options for omelets or eggs cooked to order. Guests appreciate the inclusion of gluten-free options and other dietary considerations. While the coffee quality was noted as improvable by one guest, the overall breakfast variety and quality are consistently highlighted as a major positive. For other dining needs, the lobby bar or cafeteria provides a pleasant setting for light meals and drinks throughout the day.

Location & Accessibility
The hotel's convenient location is a significant advantage, situated directly opposite Yamaguchi Park, which offers beautiful green spaces for relaxation and strolls. It is also ideally positioned for those visiting the University of Navarra or nearby hospitals, with many finding these destinations within easy walking distance. While not in the immediate city center, the old town is accessible via a pleasant 15 to 25-minute walk, and public transport options are readily available. For guests arriving by car, street parking is frequently mentioned as easy to find and very affordable, often costing around 4.50 euros per day and being free on weekends. The hotel also offers a secure underground garage, though spaces can be limited and come at an additional cost.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend their attentive service, from the quick check-in process to their willingness to accommodate requests and provide local recommendations. Many reviews highlight the staff's dedication to ensuring a pleasant stay, describing them as welcoming and cordial. While the vast majority of interactions are positive, a few isolated instances of less helpful service or communication issues have been noted, particularly concerning specific staff members or complex problem resolution. Overall, the commitment of the team to providing excellent service is a recurring theme that significantly enhances the guest experience.

Additional Information
The hotel has undergone a recent renovation, which is evident in its modern design and well-maintained appearance, contributing to a fresh and appealing atmosphere. For families, the hotel offers a unique and highly appreciated family room layout where two separate rooms are connected by a private hall, providing individual space and bathrooms. Guests participating in the hotel's rewards program have reported receiving benefits such as room upgrades and complimentary amenities upon arrival, including pastries and water. However, some guests have experienced difficulties with the booking and reservation process, including unexpected cancellations or issues with payment processing, and a few noted unhelpful phone interactions when trying to resolve these matters.