Seda Ayala Center Cebu

This hotel is highly regarded for its exceptional location with direct access to a major shopping mall, making it a prime choice for shoppers and leisure travelers. Its signature feature is the unparalleled convenience of being right next to the mall, allowing guests to easily access dining and retail options. The staff consistently receives high praise for their warmth and attentiveness, contributing significantly to a positive guest experience. The breakfast buffet is another highlight, offering a wide array of delicious choices. While the hotel maintains a high standard of cleanliness, some areas show signs of age. It is also well-suited for business travelers due to its central position near commercial hubs and for families who appreciate the ease of access to entertainment and dining. Guests should be aware of ongoing construction in the vicinity, which may affect noise levels and access to certain amenities, and it is advisable to confirm room types if sensitive to noise from connecting rooms.

Facilities & Amenities
The hotel offers a range of facilities, though some are impacted by ongoing renovations. While the swimming pool is currently closed due to construction expected to last until 2027, guests are provided with access to an excellent sports club across the road, which features a lap pool and a full bar. The fitness center is well-equipped with free weights and various machines, catering to different workout routines. Guests with Club Lounge access appreciate the well-maintained Club Lounge on the 12th floor, offering pleasant views, complimentary breakfast, afternoon tea, and cocktail hours. Wi-Fi connectivity is generally reliable throughout the property. Additionally, the hotel provides convenient 24-hour in-room massage services, adding to the comfort and relaxation options for guests.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with efficient housekeeping services. The beds are frequently described as comfortable and relaxing, ensuring a good night's sleep. In-room amenities include a safety deposit box and a mini fridge, along with daily provision of filtered water bottles. However, some guests note that the rooms appear dated and could benefit from renovation, with occasional mentions of old towels and minor issues like non-functioning mini fridges or noisy air conditioning. While traffic noise is generally not an issue, some connecting rooms can experience noise from neighboring guests. The bathrooms are spacious with good water pressure, though some older fixtures and slippery shower tiles have been noted.

Dining & Food Quality
The breakfast buffet is a significant highlight, consistently praised for its amazing variety and delicious food. Guests can enjoy a wide selection of options, including freshly prepared eggs and coffee drinks made to order, alongside both local Filipino dishes and international choices. While the quality is high, the breakfast area can become very busy, leading to occasional long waits for tables and slower service for coffee or table clearing. The lobby bar offers a pleasant atmosphere with live music nightly and a popular happy hour. Some guests have found the main restaurant food to be of mixed quality and potentially overpriced, while room service has occasionally been noted for serving cold dishes.

Location & Accessibility
The hotel's central location is a major advantage, situated directly next to a prominent shopping mall. This provides unparalleled accessibility to a vast array of restaurants, shops, and entertainment options within easy walking distance. The proximity to banks and the IT park also makes it highly convenient for business travelers. While there is parking available, guests should be aware that ongoing construction in the area can make access to the mall and the hotel entrance somewhat complicated, sometimes requiring detours through parking areas. Despite the construction, the hotel remains a preferred choice for its prime position and ease of navigating the city.

Staff & Service
The staff consistently receives glowing reviews for their exceptional friendliness, attentiveness, and professionalism. Guests frequently highlight their willingness to go above and beyond to assist with requests, creating a welcoming and comfortable atmosphere. The check-in and check-out processes are generally described as efficient and smooth. Specific services such as accommodating late check-out requests, providing excellent housekeeping, and ensuring strong security are highly appreciated. While the overall feedback is overwhelmingly positive, a few guests have reported isolated instances of communication issues regarding lost items or perceived unhelpfulness from specific staff members, but these are exceptions to the generally high standard of service.

Additional Information
A significant factor impacting the guest experience is the extensive construction work ongoing in the adjacent mall area, which is projected to continue until 2027. This affects not only the availability of the swimming pool but also necessitates detours for direct mall access and can lead to noise disturbances, particularly during the day. The hotel offers a unique service with a nurse on site for guest medical needs, providing an added layer of care. While in-room massage services are available, guests should note that the hotel's laundry service is considered quite expensive. Some guests have also reported difficulties in receiving timely responses regarding lost items after checking out.