THE KNOT SAPPORO

The hotel offers a modern and stylish urban retreat, distinguished by its unique Knot coins system, which allows guests to exchange tokens for complimentary food and drinks at the hotel bar, adding a fun and memorable element to their stay. Its prime location in the heart of Sapporo, with direct underground access to shopping and transit, makes it an exceptional choice for sightseers, shoppers, and foodies eager to explore the city's vibrant downtown. The hotel's contemporary design and comfortable accommodations also appeal to couples seeking a chic getaway and business travelers valuing convenience and efficiency. For families, the unique coin system can be a delightful perk for children. While many guests praise the hotel's cleanliness and the helpfulness of its staff, some note the compact size of standard rooms. To maximize comfort, consider booking a larger room type if space is a priority, and be sure to utilize the convenient underground connections, especially during inclement weather, to navigate the city with ease.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience and enjoyment. A standout feature is the Knot coins system, which allows guests to redeem tokens for various items at the hotel's stylish bar and lounge, creating a unique social experience. Guests appreciate the presence of a convenience store on the first floor, offering easy access to daily necessities and snacks. For those needing to do laundry, washing machines and dryers are available, though some guests note that the limited number of machines can lead to long wait times. While the hotel does not feature a gym, swimming pool, or onsen, it does offer basic amenities like ice machines and vending machines. Most rooms are equipped with a kettle, but guests should be aware that coffee or tea supplies are not typically provided in the rooms.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, reflecting the hotel's modern aesthetic. While many praise the comfortable beds and high-quality linens, a recurring point of feedback concerns the hard pillows, which some guests found uncomfortable. Room sizes vary, with standard accommodations often described as small and challenging for opening multiple large suitcases, a common characteristic of hotels in Japan. However, deluxe and corner rooms are frequently highlighted for their spaciousness and impressive city views. The bathrooms are typically clean and well-appointed, with some featuring a wet room design. Some guests have noted minor issues such as dirty carpets or occasional noise from the street or tram, and the inability to open windows can lead to dry air in the room.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its quality, presentation, and delicious offerings. Guests describe it as artisanal, featuring a beautiful array of Japanese-style dishes, including fresh seafood and local specialties, though it is served as a set menu rather than a buffet. While the food is generally well-regarded, some guests express a desire for more variety, as the menu tends to remain the same daily, which can become repetitive for longer stays. The hotel's bar and lounge also serve food and drinks, often redeemable with the unique Knot coins, providing a pleasant atmosphere for evening relaxation. However, it is important to note that the hotel does not offer in-room dining or room service, requiring guests to seek food options outside their rooms or at the hotel's public dining areas.

Location & Accessibility
The hotel's central location is overwhelmingly cited as one of its strongest assets, placing guests within easy walking distance of numerous key attractions and amenities. It is ideally situated near popular areas such as Tanukikoji Shopping Street, Susukino, and Odori Park, offering abundant shopping, dining, and entertainment options. A significant advantage, especially during colder months or inclement weather, is the direct underground access connecting the hotel to Pole Town and various subway stations, including routes to Sapporo Station. The airport shuttle bus stop is also conveniently located just a few minutes' walk away. However, a notable drawback is the lack of on-site parking, and guests arriving by car may find the absence of a dedicated drop-off area and the cost of nearby parking to be inconvenient.

Staff & Service
The hotel staff generally receive positive feedback for their friendliness and helpfulness, contributing to a welcoming atmosphere. Many guests appreciate the quick check-in and check-out processes, often facilitated by digital systems. The staff are frequently commended for their politeness and willingness to assist with various requests, including luggage service for early arrivals or late departures. Most guests find the staff to be professional and attentive, with some noting the presence of multilingual staff who can assist international visitors. However, a few guests have reported instances of less accommodating or inconsistent service, particularly regarding specific requests or issues like air conditioning problems. The absence of an in-room phone means guests must visit the front desk in person for assistance, which some found inconvenient.

Additional Information
Several unique aspects of the hotel enhance the guest experience. The distinctive Knot coins system, while generally enjoyed, has mixed feedback regarding its value and usage rules, with some guests finding the "table fee" or limited item availability restrictive. A key policy to note is the hotel's approach to room cleaning; full cleaning is not provided daily, with services limited to trash removal and towel changes unless a specific request is made and often incurs an additional fee. Guests frequently mention the elevators can be slow and often stop at the lobby floor regardless of passenger needs. The hotel provides pajamas or sleepwear for guest use, a thoughtful touch. However, rooms typically lack coffee or tea supplies, despite having a kettle. Additionally, the inability to open windows can lead to dry air, and many guests find the provided pillows to be quite firm.