Keio Plaza Hotel Sapporo

The hotel offers a memorable stay, distinguished by its exceptional breakfast buffet and the unparalleled convenience of having a Toyota rental car office directly on-site, coupled with a direct airport bus stop. Guests consistently commend the hotel's spacious rooms, the highly attentive staff, and its central location. It is an ideal choice for families seeking comfortable and accessible accommodation, sightseers and business travelers who value proximity to transport and attractions, and couples looking for a relaxing getaway with quality dining options. To enhance your experience, guests are strongly advised to indulge in the highly-praised breakfast and consider booking a premium floor for exclusive lounge access.

Facilities & Amenities
The hotel provides significant convenience with a Toyota rental car office located directly on its premises, making vehicle pick-up and return exceptionally easy for guests. An airport bus stop right outside the hotel offers a direct and hassle-free transfer option. The lobby is described as large and grand, creating an impressive first impression. While a fitness center and swimming pool are available, guests should note that their use typically incurs an additional charge, and some facilities have been temporarily closed for renovation. For those staying on premium floors, lounge access provides a comfortable space with complimentary food and drinks. Other convenient amenities include vending machines and ice machines on various floors. Some guests expressed a desire for an on-site coin laundry service.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting that rooms and bathrooms are spotless and well-maintained, reflecting diligent housekeeping efforts despite the building's age. Room comfort is a highlight, with many reviews mentioning spacious layouts that are generous for Japanese city hotels, comfortable beds from brands like Simmons and Beautyrest, and quality linens ensuring a restful sleep. In-room amenities such as air purifiers, coffee makers, and modern Refa shower heads contribute to a pleasant stay. While most rooms are quiet, some guests on lower floors or those facing the railway tracks occasionally reported minor train noise or noted thin walls allowing sounds from adjacent rooms. A few older bathrooms were described as small or lacking certain amenities like a hairbrush or solid soap.

Dining & Food Quality
The hotel's breakfast buffet receives widespread acclaim for its exceptional quality and extensive variety, offering a rich selection of both Western and traditional Japanese dishes. Guests particularly rave about the inclusion of local Hokkaido specialties such as sushi, soup curry, zangi, and pork bowl, alongside fresh produce and delectable desserts. The option to choose between the bustling ground-floor buffet and a more serene Japanese set meal on the 22nd floor, which offers panoramic city views, is highly appreciated. The lounge also provides a selection of light meals, snacks, and beverages, including alcoholic options during specific hours. Some guests noted that the hotel's main restaurants can be on the pricier side, and a former cafe area has been converted into an exclusive lounge.

Location & Accessibility
The hotel boasts a prime central location, conveniently situated just a five to ten-minute walk from Sapporo Station, which provides excellent access to the JR network and subway lines. Its close proximity to Daimaru and other major shopping malls makes it ideal for retail and dining experiences. The presence of an airport bus stop directly outside the hotel offers a highly convenient and stress-free transfer option to and from New Chitose Airport. Guests appreciate the easy access to popular local attractions such as Hokkaido University, the botanical garden, and the Rokkatei main store. While generally well-located, some guests found the walk to the Susukino area to be a bit lengthy, and navigating with luggage through snow can be challenging, though an underground passage helps alleviate this. Parking is available on-site, often with reasonable daily rates and in-and-out privileges.

Staff & Service
The staff consistently garners high praise for their exceptional professionalism, friendliness, and attentiveness. Guests frequently highlight their proactive assistance with luggage, quick check-in processes, and willingness to go above and beyond, such as making restaurant reservations or providing thoughtful surprises for special occasions. The hospitality extends across all departments, from the front desk and concierge to housekeeping and restaurant staff, creating a welcoming and comfortable atmosphere. Most guests found communication smooth, though a few noted minor language barriers with some staff members, particularly regarding complex inquiries. The overall commitment to providing top-tier service is a recurring theme in guest reviews, leaving a lasting positive impression on visitors.

Additional Information
The hotel offers a premium floor experience, granting guests exclusive lounge access and enhanced amenities. For those traveling with children, baby beds and other kids' needs items can be arranged upon request. A highly convenient feature is the on-site Toyota rental car office, allowing for seamless vehicle pick-up and return directly at the hotel. Guests should be aware that while a swimming pool and fitness center are available, their use typically incurs an additional charge, and some facilities may be undergoing renovation. The hotel also serves as a convenient pick-up point for ski resort buses, simplifying travel to nearby slopes. Some guests noted that the self-checkout machines might not always include all additional charges, occasionally requiring a follow-up at the manned counter.