KOKO HOTEL Sapporo Ekimae

This hotel is highly regarded for its exceptional central location, offering direct access to Sapporo Station and numerous attractions via the underground walkway system. Guests consistently highlight its modern design and overall cleanliness, making it a comfortable base for exploring the city. The hotel is particularly well-suited for sightseers and business travelers due to its proximity to key landmarks and transportation hubs. Couples and solo travelers also find it an ideal choice for a convenient and pleasant stay. To maximize your experience, it is advisable to utilize the underground walkway, especially during colder months, and consider booking a twin room if you require more space for luggage or are traveling with a companion.

Facilities & Amenities
The hotel features a modern and technological infrastructure, though some guests report mixed experiences with the internet service and Wi-Fi stability, noting occasional slowdowns or connection issues in certain rooms. For guest convenience, laundry facilities are available, but with only one washing machine, queues can form. While the hotel does not offer a gym or swimming pool, rooms are generally well-equipped with comprehensive toiletries, including specific facial products for women, and complimentary in-room coffee and teas. A phone charger is also provided, adding to the convenience.

Cleanliness & Room Comfort
Guests generally praise the hotel's high standards of cleanliness, describing rooms as super clean, neat, and well-maintained. However, feedback on room size is consistent, with many finding them small and compact, particularly the tiny toilet areas, which can be challenging for two people or those with significant luggage. While comfortable beds are frequently mentioned, some guests experienced issues with uncontrollable heat and the air conditioning system, leading to overly warm rooms. Minor concerns include occasional stained walls, dirty carpets, and noticeable noise levels from adjacent rooms.

Dining & Food Quality
The hotel offers a breakfast buffet that receives positive feedback for its quality and variety, featuring a good spread of both local and Western food options. While some reviews indicate breakfast is not always included, those who experienced it found it delicious and satisfying. An adjoining restaurant is available, though guests typically need to exit the hotel to access it. A notable highlight is the bakery located next to the hotel, which is praised for its good breads, pastries, and often provides complimentary coffee, making it a popular spot for a quick bite or morning beverage.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, being within easy walking distance of Sapporo Station (both JR and subway lines) and directly connected via the underground walkway. This access is particularly beneficial during inclement weather. Guests appreciate its proximity to major attractions like Odori Park, the Clock Tower, and the TV Tower, as well as shopping areas and numerous convenience stores and restaurants. While parking is available, it is limited and can be expensive, with public options nearby.

Staff & Service
The friendly staff are frequently commended for their politeness, helpfulness, and attentive service. Guests appreciate the quick check-in process and the staff's willingness to assist with various requests. While some staff members have limited English communication skills, they are noted for trying their best to understand and help. Housekeeping is generally efficient and accommodating, ensuring rooms are clean and well-maintained even for guests with late starts to their day.

Additional Information
Guests should be aware of specific hotel policies, such as the luggage storage policy, which typically only allows storage for check-in guests and not after check-out, advising the use of station lockers instead. Some guests noted an unusual mandatory room cleaning policy every two days and a requirement for passport verification even for domestic addresses. A recurring physical detail mentioned is a rather steep bathroom step from the room, which guests are advised to be mindful of. While generally good, Wi-Fi stability can be inconsistent in some rooms.