NS Royal Hotel

The hotel is widely regarded for its exceptional friendly and accommodating staff and its convenient central location, consistently offering great value for money. Guests frequently highlight the attentive service and the hotel's accessibility to key areas, making it a popular choice. The hotel is particularly well-suited for budget-conscious travelers seeking affordability without compromising on essential comforts, as well as short-stay travelers looking for a convenient stopover. Its central position also benefits sightseers and business travelers who appreciate easy access to attractions and commercial hubs. For families, the availability of spacious rooms adds to its appeal. To enhance your stay, it is advisable to request a room away from the street to minimize noise, and be aware of potential additional charges for certain amenities or damages, which have been a point of concern for some guests.

Facilities & Amenities
Guests generally find the hotel's facilities to be practical and sufficient for their needs. The Wi-Fi connectivity is frequently praised for being reliable and fast, allowing guests to stay connected. The hotel features a welcoming reception area with space to relax, alongside a small cafe and a bar area where drinks can be purchased, though some guests noted that cold beer was not always available. For convenience, a kettle is provided in rooms, along with complimentary water and coffee. The elevator system is described as efficient, ensuring smooth movement throughout the building. While some guests appreciate the presence of parking, it is noted to be somewhat small and in need of better maintenance in the basement area. A function room is also available, which has been utilized for events.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. Rooms are generally found to be spacious, providing ample space, though some smaller room types exist. Comfortable beds are a recurring positive, contributing to a restful sleep. However, feedback on pillows is mixed, with some finding them either too thin or too high. In-room amenities include toiletries, and some rooms feature a hairdryer and a chair with a mirror. A significant concern for many guests is noise levels, stemming from street noise, traffic, motorbikes, and loud air conditioning units, especially those positioned close to the bed. Hallway noise is also frequently mentioned due to thin walls. Bathrooms, while clean, sometimes present issues such as mold, yellow marks on toilet seats, sewage smell, leaking showers, and awkwardly designed doors or tight spaces. Some rooms also lack a refrigerator and safety deposit box.

Dining & Food Quality
The hotel's breakfast is a significant highlight for many guests, often included with the stay and described as a buffet with a decent selection of food. Guests appreciate the savory and filling options, noting that the menu often changes daily, offering variety including rice, main dishes, cereals, pancakes, and fruits. The cafe within the hotel is praised for its good coffee and tasty food, while room service is also available and well-regarded. However, some guests find the breakfast variety to be limited, with criticisms regarding oily eggs and a lack of diverse fruit and vegetable options. The buffet can also become depleted if not visited early. The bar area, while present, has received comments about only serving warm beer with ice. Overall, the dining experience is seen as good value, despite some areas for improvement in selection and availability.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it exceptionally convenient for guests to explore the city. It is described as being accessible to public transport and situated near various commercial areas, including restaurants and a shopping center. Guests appreciate its proximity to popular spots like Robinson Fuente Circle, 7-Elevens, and fast-food chains. The hotel is also well-placed for those needing access to the port for ferries and is a short drive from larger malls like Ayala Mall. While the immediate surrounding streets can be busy, the hotel itself is considered safe. Parking is available on-site, including a basement area, though some guests note its limited size and cleanliness. Overall, the location is a major draw, offering easy access to dining, shopping, and city attractions.

Staff & Service
The hotel's staff consistently receives glowing reviews, being described as very friendly, helpful, respectful, and efficient. Guests frequently highlight their accommodating nature and attentiveness to needs, contributing significantly to a positive stay. The check-in and check-out processes are generally praised for being quick and smooth, with some guests even allowed early check-in without additional fees. Housekeeping is noted for being diligent and accommodating, though some guests experienced delays or found staff conversations in hallways to be loud. The security personnel are also commended for their helpfulness. While the vast majority of feedback on service is positive, there was a notable incident where guests felt staff were unhelpful and dismissive during a dispute over charges, which negatively impacted their experience. Despite this, the overall sentiment is that the hotel staff are a major asset.

Additional Information
Guests should be aware of certain hotel policies and amenities that may impact their stay. Some guests have reported encountering unexpected charges for stains on linens, which can be substantial and have led to significant dissatisfaction, with some describing the process as unfair. Additionally, there may be fees for extra pillows or replacement of lost key cards. It is important to note that slippers are not provided in rooms, and some rooms lack a refrigerator or safety deposit box. While early check-in is sometimes permitted without charge, a 50% additional fee of the regular price may apply depending on the time. The hotel also offers a function hall on its roof deck, which is considered a good option for events due to its affordability and amenities.