Sapporo Excel Hotel Tokyu

The hotel is widely praised for its spacious rooms, offering ample space for relaxation and comfort, a notable feature in urban accommodations. Its strategic location near a beautiful park and within walking distance of key areas makes it an excellent choice for families seeking room to spread out and easy access to green spaces, as well as sightseers and couples looking to explore the city's attractions. Business travelers also find the comfortable and quiet environment conducive to their needs. Guests consistently highlight the hotel's overall cleanliness, the quality of its breakfast, and the helpfulness of its staff. To enhance your stay, consider utilizing the convenient shuttle bus service to the main station and be sure to secure any valuable items in the in-room safe.

Facilities & Amenities
Guests find the hotel's facilities generally well-maintained, despite the building's age. The availability of free Wi-Fi throughout the property is appreciated for staying connected. While some guests note the absence of a coin laundry facility, which can be inconvenient for longer stays, the hotel does offer other conveniences such as currency exchange services in the lobby. For quick needs, ice machines and vending machines are accessible. The hotel also features a fitness center for guests to maintain their routines. Some unique lobby amenities include a temporary kitchen car and complimentary coffee and juice during specific hours, adding to the guest experience.

Cleanliness & Room Comfort
The hotel rooms are consistently described as spacious and clean, providing a comfortable environment for guests. Many reviews highlight the comfortable beds and quality linens that contribute to a restful sleep. While most rooms offer pleasant city views, some guests note that the bathroom facilities, particularly the toilet and shower areas, can appear a bit dated or narrow, with occasional mentions of ventilation issues or minor wear. However, these concerns are generally outweighed by the overall cleanliness. In-room amenities like coffee makers, air purifiers, and even massage chairs in some premium rooms are frequently appreciated, though some guests mention the absence of pajamas or a luggage rack in certain rooms.

Dining & Food Quality
The breakfast buffet receives widespread acclaim, often cited as a highlight of the stay. Guests are impressed by the extensive food variety, which includes both Western and Japanese options, and the high food quality. Popular items frequently mentioned include fresh scallops, delightful Hokkaido milk pudding, and the unique option to create your own hot sandwiches or burgers. The presence of sparkling wine at breakfast is a pleasant surprise for many, adding a touch of luxury. While the breakfast area can get busy, especially during peak times, the staff generally manages the flow efficiently. Feedback on dinner options is less frequent but generally positive regarding quality and value.

Location & Accessibility
The hotel boasts a convenient location, situated within a short walk from Nakajima Koen subway station, making city exploration straightforward. It is also within reasonable walking distance to the vibrant Susukino entertainment district, offering numerous dining and nightlife options. The proximity to Nakajima Park is a significant advantage, providing a peaceful green space for relaxation. A highly valued service is the Sapporo Station shuttle bus, which offers convenient transportation to and from the main train station, especially useful for guests with luggage. Additionally, several convenience stores are located nearby, ensuring easy access to daily necessities. Parking is available, though it is a paid service and involves a multi-story system that some guests found less convenient for larger vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendly and helpful demeanor. Guests frequently commend their attentive service, noting their willingness to assist with directions, taxi bookings, and general inquiries. The check-in process is often described as smooth and efficient. While some guests experienced minor communication challenges due to limited English-speaking staff at certain times, many found the staff resourceful in overcoming language barriers. Specific instances of exceptional service include prompt assistance during medical emergencies, efficient luggage handling, and accommodating room change requests. The overall impression is one of dedicated service, contributing significantly to a positive guest experience.

Additional Information
The hotel operates with a specific cleaning policy where full room cleaning is typically performed every three days unless a daily refresh (towel and amenity replenishment) is specifically requested. Guests should be aware that a coin laundry facility is not available on-site, which may require planning for longer stays. While the hotel generally maintains a quiet atmosphere, some guests occasionally noted noise levels from adjacent rooms, suggesting varying soundproofing. A specific lobby rule prohibits eating in the main lobby area, directing guests to their rooms for meals. The hotel is generally considered well-maintained despite its age, offering a comfortable stay with a focus on core services.