The Maxwell Hotel

This hotel offers a highly accessible and central location, making it a standout choice for budget-conscious travelers and sightseers looking to explore the city with ease. Its proximity to various dining options and public transport is a key highlight, providing excellent value for money. Guests frequently commend the hotel's general cleanliness and the helpfulness of its staff, contributing to a comfortable stay. While the hotel is well-regarded for its affordability and convenient setting, some guests have noted issues with air conditioning and noise levels. For an optimal experience, it is advisable to confirm room amenities upon arrival and consider requesting a room away from the main road if sensitive to noise.

Facilities & Amenities
The hotel provides essential amenities, though some guests experienced inconsistencies. A significant number of reviews highlight issues with the air conditioning, describing it as not cold enough, noisy, or even broken, sometimes requiring guests to request a fan. Wi-Fi connectivity is available, but some guests found it slow or required frequent manual logins. While televisions are present, they are generally not smart TVs and may have poor signal. Basic toiletries and towels were occasionally missing upon check-in, requiring requests to the front desk. Water pressure in showers and toilets was a common concern, often described as weak or problematic, with some reporting issues like a grounded shower or difficulty flushing. The absence of a kettle or mini-refrigerator in rooms was also noted by many. An elevator is available, though it was reported to be out of service at times.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and well-maintained, contributing to a pleasant stay. The beds are frequently praised for being comfortable, with some describing them as firm or having soft pillows, ensuring a good night's sleep. However, a significant recurring issue is the noise level within the rooms, particularly for those facing the main road, with guests reporting disturbances from cars, trucks, and even construction, making it difficult to sleep. Some rooms, especially those with full glass windows facing direct sunlight, were noted to become very warm, and the lack of blackout curtains exacerbated this issue. While most rooms are described as clean, a few isolated comments mentioned dust. Minor issues like a damaged headboard or a window lock not being fixed were also reported.

Dining & Food Quality
The hotel does not provide complimentary meals or have an in-house restaurant for breakfast or other dining options. However, its strategic location is a major advantage for guests seeking food. Numerous reviews highlight the hotel's proximity to a wide array of fast-food establishments such as Jollibee, McDonald's, and Starbucks, as well as convenience stores like 7/11. Guests appreciate the ease of finding various local eateries and even a Cebu Lechon outlet located directly below the hotel. This accessibility to diverse food choices within walking distance ensures that guests have no trouble finding meals throughout their stay.

Location & Accessibility
The hotel's central location is consistently praised as one of its strongest assets, making it highly accessible and convenient for guests. It is situated within easy walking distance of essential amenities like fast-food restaurants, ATMs, and convenience stores. The hotel is also well-connected to public transportation, with easy access to taxis, jeepneys, and mini-buses, facilitating travel to various parts of the city. Key landmarks and areas such as Ayala Mall, Fuente Circle, and the Cebu Business Park are easily reachable. While the location is ideal for exploring, some guests noted that crossing the busy main road in front of the hotel can be challenging. Parking is available and generally ample, though some guests mentioned that basement or covered parking was not permitted for guests.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, professionalism, and accommodating nature. Guests frequently highlight their helpfulness and attentiveness, noting that staff are quick to respond to requests and always wear a smile. The security guards are particularly commended for being friendly and assisting guests with directions. The check-in process is generally described as quick and efficient, with the hotel often allowing early check-in when possible. Housekeeping is responsive to requests for room cleaning and towel replenishment. However, some guests reported isolated instances of staff appearing less friendly or issues with the first-come, first-served principle during check-in.

Additional Information
Guests should be aware of the security deposit of 1,500 pesos required upon check-in, which is refundable upon check-out, though some guests expressed dissatisfaction with this policy. There have been instances of booking cancellations by the hotel, even for pre-paid reservations, sometimes leading to guests rebooking at a higher rate. A few guests reported being charged for towel stains that were not clearly visible to them. The hotel does not provide a safety box in the rooms, and guests are required to surrender their room key to the reception when leaving the premises. In some cases, guests experienced water supply issues, attributed to accidental turn-offs or lack of maintenance personnel on certain days.