Tmark City Hotel Sapporo

This hotel is highly regarded for its prime location in the heart of Susukino, making it an excellent choice for those seeking vibrant nightlife and easy access to dining and entertainment. Its value for money is frequently highlighted, appealing to budget-conscious travelers and solo adventurers alike. Guests consistently praise the helpfulness of the staff and the overall convenience of the area. While the hotel's facilities are noted to be older, many find the rooms comfortable enough for a restful stay. To enhance your experience, consider requesting a room on a higher floor for potentially quieter surroundings, and be prepared for the traditional key system rather than modern card access.

Facilities & Amenities
The hotel provides essential amenities for a comfortable stay, including free Wi-Fi throughout the property, allowing guests to stay connected. Many rooms are equipped with a coffee machine, often a Nespresso, which is a popular feature among guests. For convenience, ice machines and vending machines are available on various floors. While the elevators can sometimes be slow or crowded, especially during peak hours, they serve the multi-story building. Some guests note the traditional key system for rooms, which differs from modern card access. Air conditioning is present, though some guests found its effectiveness varied, occasionally leading to rooms being too warm or too cool.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with some guests reporting clean rooms and comfortable beds that ensure a good night's sleep. However, a significant number of reviews highlight concerns regarding dust accumulation on surfaces, walls, and under furniture. The condition of the bathroom is a frequent point of contention, with many mentioning visible mold, stains, unpleasant odors, and issues with drainage. Some find the bathrooms to be small and dated. Noise levels vary; while some rooms are quiet, others experience disturbances from thin walls, allowing sounds from neighboring rooms or outside street noise to be heard. In-room amenities like refrigerators and televisions are provided, though some find the latter to be small.

Dining & Food Quality
The hotel's breakfast receives varied feedback from guests. Many commend the breakfast variety, noting the inclusion of local dishes such as seafood bowls, herring soba, and soup curry, which are often described as delicious and satisfying. The quality of the rice is also frequently praised. However, some guests express disappointment, finding the food to be of lower quality, sometimes cold, or consisting largely of processed items. A few mention that the breakfast venue can become crowded, impacting the dining experience. Despite the mixed reviews, the breakfast is generally seen as a convenient option for starting the day.

Location & Accessibility
The hotel boasts an excellent central location, situated just a couple of blocks from the vibrant Susukino entertainment district, making it highly convenient for exploring restaurants, bars, and nightlife. Guests appreciate the easy walking access to numerous food options and the proximity of convenience stores like Seicomart and Lawson right outside the hotel. While it is considered a bit further from Sapporo Station and major shopping areas, public transportation, including the Susukino and Hosui Susukino subway stations, is within easy reach. The hotel does not have its own parking, but coin parking is readily available nearby, though it can be expensive and sometimes confusing to locate.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their exceptional friendliness and helpfulness. Guests frequently commend their attentive service, noting their willingness to go above and beyond to assist with various requests. The check-in process is often described as quick and smooth, with staff being highly accommodating regarding luggage storage before check-in and room changes. Many appreciate the presence of English-speaking staff, which greatly aids international travelers. Overall, the staff's polite and professional demeanor significantly contributes to a positive guest experience, making visitors feel welcome and well-cared for throughout their stay.

Additional Information
Guests should be aware that the hotel utilizes an old-fashioned key system rather than modern card keys, which some find less convenient. A recurring issue mentioned by travelers is the confusion caused by the existence of two hotels with the same name in Sapporo, leading to potential misdirection upon arrival. The hotel frequently offers complimentary room upgrades, which is a pleasant surprise for many guests. However, some visitors report disturbances from loud groups in the hallways and adjacent rooms, particularly during peak tourist seasons. The building itself is perceived as dated, with some common areas appearing worn. It is also noted that the hotel does not offer coin laundry facilities on-site.