Vessel Hotel Campana Susukino

The hotel is widely celebrated for its exceptional breakfast buffet, which features a remarkable array of Hokkaido specialties, making it a memorable culinary experience and a signature feature that draws many guests. Its prime location in the heart of Susukino positions it as an ideal choice for sightseers and tourists eager to explore the city's vibrant entertainment and dining scene, with easy access to attractions and public transport. The hotel also caters well to families due to its comprehensive amenities and the diverse breakfast options that appeal to all ages, while couples appreciate the modern design and comfortable accommodations for a relaxing getaway. Guests consistently highlight the hotel's overall cleanliness and the attentive service provided by its staff. To maximize your stay, it is highly recommended to book breakfast in advance and arrive early to avoid the peak crowds, ensuring a more relaxed dining experience. Additionally, be aware that parking can involve a wait due to the automated system.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed to enhance guest comfort and convenience. The public bath is a significant highlight, praised for its cleanliness, spaciousness, and relaxing atmosphere, often featuring a sauna and cold bath. Many guests appreciate the provision of Dyson hairdryers and ReFa showerheads within the public bath area, along with complimentary towels and children's shampoo. A unique offering is the welcome drinks available in the lobby from afternoon until late evening, including popular options like scallop soup, matcha latte, and coffee, which are particularly appreciated in colder weather. Other convenient amenities include ice machines, vending machines, and a laundry facility with washing machines and dryers. While free Wi-Fi is available, some guests noted occasional instability. The hotel also provides umbrellas in rooms, a thoughtful touch.

Cleanliness & Room Comfort
Guests generally commend the hotel's high standards of cleanliness throughout the rooms and common areas, often describing the property as new and well-maintained. While many rooms are noted to be compact or small, especially for those with multiple large suitcases, they are efficiently designed to maximize space. Some guests, however, found the layout with the sink located outside the bathroom, near the bed, to be unusual or inconvenient, and noted a lack of storage or counter space. The beds are typically described as comfortable, though some found the mattresses to be quite firm and the pillows thin or hard, prompting requests for additional ones. Room amenities include a TV, charging devices, and slippers. Some guests mentioned the rooms can be dim without curtains open, and occasional street noise was noted, though overall, rooms are considered quiet.

Dining & Food Quality
The breakfast buffet is consistently highlighted as a major draw and a standout feature, with many guests choosing the hotel specifically for its extensive and high-quality offerings. The buffet boasts a wide variety of dishes, including fresh sashimi (tuna, salmon, scallops, ikura), crab, soup curry, ramen, jingisukan, and local dairy products like milk and yogurt, showcasing Hokkaido's culinary delights. Most guests praise the food quality as delicious and fresh, though some have noted a perceived decline in quality or issues with specific items like thawed sashimi. The dining area can become extremely crowded, especially during peak hours, leading to long lines and a chaotic atmosphere, with some guests struggling to find seating or access popular items. While staff are generally helpful, some guests experienced rigidity in managing the crowded environment.

Location & Accessibility
The hotel boasts a highly convenient and central location in Susukino, placing guests within easy walking distance of numerous restaurants, shopping centers, and the vibrant entertainment district. It offers excellent accessibility to public transportation, with the tram station directly outside and the subway station just a 5-10 minute walk away, providing connections to Sapporo Station and other areas. Popular attractions like the Sapporo Snow Festival sites, Tanukikoji shopping street, and the Cocono shopping center are all easily reachable on foot. Parking is available on-site, typically an automated stackable system, which guests found convenient but noted can involve significant wait times for vehicle retrieval. While the immediate surroundings are lively, the hotel itself is considered safe and easy for taxis to locate.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, politeness, and attentiveness, contributing significantly to a positive guest experience. Many guests highlighted the helpful staff who go out of their way to assist with requests, such as accommodating room changes, storing luggage for extended periods, and arranging taxis. The check-in process is generally described as efficient, though some guests noted challenges with language communication as not all front desk staff are fluent in English. Housekeeping services for consecutive nights are provided upon request, with daily towel bags offered, though some guests reported issues with used towel bags or trash not being collected. Overall, the staff's commitment to providing excellent service is a recurring theme, with many appreciating their warm greetings and willingness to assist.

Additional Information
Guests should be aware of certain operational details that enhance or impact their stay. For consecutive night stays, room cleaning is not automatic but must be specifically requested from the front desk. Essential toiletries, such as toothbrushes and razors, are not provided directly in the room but are available for guests to pick up from the front desk area, aligning with modern sustainability efforts. The hotel offers a unique welcome drink service in the lobby during specific afternoon and evening hours, providing complimentary beverages like hot soup and matcha latte. Some guests noted that the smoking area on the premises could have better ventilation, as smoke odor occasionally permeated nearby common areas. The hotel also provides beauty devices like facial steamers for rent, adding an extra touch of luxury.