Super 8 by Wyndham Kamloops On The Hill

The hotel is widely recognized for its convenient location right off the highway, making it a popular choice for travelers seeking a practical and good value stopover. Guests frequently commend the clean rooms, the generally comfortable stay, and the consistently friendly staff. It is particularly well-suited for road trippers, pet owners due to its accommodating policies, and families participating in local sports tournaments or events. To ensure a smoother experience, guests with mobility concerns are advised to request a ground-floor room, as the hotel does not have an elevator, and it is recommended to confirm the operational status of the hot tub if it is a key amenity for your stay.

Facilities & Amenities
While the hotel offers essential facilities & amenities, some aspects receive mixed feedback. The Wi-Fi is generally available, though some guests reported occasional connectivity issues. A notable feature is the hot tub, which, while present, is frequently mentioned as being out of order for maintenance, disappointing some guests. The fitness center is described as modest, with a few comments about equipment needing attention. A significant point for many guests is the absence of an elevator, requiring guests to carry luggage up stairs, which can be challenging. In-room conveniences include a microwave, fridge, and coffee maker, which are highly appreciated. Additionally, ice machines and vending machines are available for guest use.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many praising the comfortable beds and quality linens that contribute to a restful night's sleep. However, some guests noted issues with noise from hallways, traffic, or neighboring rooms, indicating that sound insulation could be improved. While the majority of rooms are well-maintained, a few reviews mentioned stained carpets, dated bathrooms with occasional mold around tiles or leaky faucets, and sometimes an unpleasant odor upon entry. Positive aspects include the provision of Dove products in the bathroom and good water pressure. Some guests found the AC units to be noisy or not user-friendly, impacting room temperature control.

Dining & Food Quality
The complimentary breakfast receives varied feedback, typically described as basic or continental. Most guests find it sufficient to start the day, appreciating the convenience of an included meal. Common offerings include waffles, toast, yogurt, various cereals, boiled eggs, and a selection of coffee/tea/juices. While some guests appreciate the variety provided for a continental breakfast, others expressed a desire for more protein options like bacon or sausage, or the inclusion of fresh fruit. The breakfast area is noted as either small and prone to crowding during busy times or large and cheerful, with staff generally doing a good job of keeping items well-stocked.

Location & Accessibility
The hotel boasts a highly convenient location right off the highway, making it exceptionally easy for travelers to access and depart. Its proximity to restaurants, a casino, Costco, and various other shopping options is a significant advantage, with many of these amenities being within walking distance. Parking is generally ample and easy to access, with some guests appreciating a hidden back lot that offers additional convenience and visibility for their vehicles. However, a few guests found the exit from the parking lot to be somewhat restrictive, allowing only right turns, which could be a minor inconvenience depending on their destination.

Staff & Service
The staff consistently receives high praise for their friendly, helpful, courteous, and accommodating demeanor, significantly enhancing the guest experience. Guests highlight their efficiency during check-in and check-out processes, often describing them as quick and seamless. The team is also commended for their willingness to resolve issues promptly, such as problems with in-room amenities or room assignments. The pet-friendly service is particularly noted, with staff going above and beyond to assist pet owners with suitable room placements near green spaces, demonstrating a thoughtful approach to guest needs. Overall, the staff's dedication to providing excellent service is a recurring and positive theme.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for many travelers, although some guests experienced initial confusion regarding the distinction between service animals and general pets. A damage deposit is typically required upon check-in, which some guests found unexpected, so it is advisable to be aware of this policy beforehand. A significant structural detail is the absence of an elevator, which can pose a considerable challenge for guests with heavy luggage or mobility issues, especially since the breakfast area is located on the second floor. Additionally, some guests expressed a wish for the availability of guest laundry facilities on-site and more readily accessible USB outlets in the rooms for charging various electronic devices, which would enhance convenience during their stay.