Sandman Signature Kamloops Hotel

Renowned for its proximity to Riverside Park and the river, offering scenic views and easy access to outdoor recreation, this hotel provides a convenient urban escape. Guests consistently highlight the exceptionally friendly staff and the hotel's central location as major positives. While many appreciate the comfortable beds and on-site dining options, feedback on room condition and noise levels is mixed. The hotel is particularly well-suited for sightseers and leisure travelers looking to explore the downtown area on foot, business travelers seeking convenience, and families who can enjoy the nearby park and hotel amenities. Pet owners will also find the hotel accommodating. To enhance your stay, consider requesting a park-view room to mitigate potential train noise, and be aware that some rooms may show signs of wear.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. Guests frequently utilize the indoor pool and hot tub, though some reviews mention issues with the hot tub jets not functioning or concerns about water cleanliness. A well-equipped fitness center or gym is available for those wishing to maintain their workout routine. Many suites feature kitchenettes or full kitchens, providing added flexibility for longer stays, although some guests noted these were sometimes inadequately stocked. Free Wi-Fi is generally available, ensuring guests can stay connected. Other amenities include the provision of robes in some rooms, and the presence of ice machines and vending machines. Underground parking is offered, often free for guests, though some found it confusing to navigate or felt it lacked security.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. While many guests report their rooms to be clean and well-maintained, a significant number express concerns about maintenance issues, describing rooms as dated or in need of repair, with instances of peeling wallpaper, chipped paint, and worn furniture. Specific issues include broken fixtures such as lamps, closet doors, and faucets, as well as non-functional or noisy AC units. Comfortable beds are frequently praised, though some found pillows too high or beds lopsided. A major recurring issue is train noise and vibrations due to the hotel's proximity to active train tracks, which significantly impacts sleep for many, despite the provision of white noise machines and earplugs. Some guests also noted hallway noise and inconsistent daily housekeeping. Spacious bathrooms are appreciated, but some report issues with shower pressure or general cleanliness.

Dining & Food Quality
The hotel offers convenient on-site dining options, primarily through Moxies and the Shark Club (also referred to as the Shark Bar or Sports Bar). Guests generally praise the food quality at both establishments, with many finding the meals delicious and the convenience of not having to leave the premises highly beneficial. Feedback on breakfast is mixed; some mention a "Breakfast On-The-Go" option or a breakfast box, while others note that Moxies can be expensive for breakfast or that hot breakfast portions are limited when served by staff. Room service is available and appreciated by guests, though one review mentioned a glitch with the ordering app. The bar atmosphere at the Shark Club is often highlighted as a good spot to relax or watch sports.

Location & Accessibility
The hotel's central location in downtown Kamloops is a significant advantage, placing guests within easy walking distance of numerous attractions, shopping, and dining establishments. Its direct adjacency to Riverside Park is a major highlight, offering beautiful views, walking trails, and green spaces for relaxation. The hotel is also conveniently located near the Sandman Centre, making it an ideal choice for attendees of hockey games or other events. However, a prominent drawback is its direct proximity to active train tracks. Many guests report constant and loud train noise and vibrations, particularly on the "city view" side, which can disrupt sleep and cause delays at crossings. Parking is available, including underground parking, and is generally free for guests, though some found it confusing or unsecured.

Staff & Service
The hotel staff consistently receive high praise for their exceptional friendliness, professionalism, and attentiveness. Many guests highlight specific instances of staff going above and beyond to assist with requests, provide local recommendations, and resolve issues, contributing significantly to a positive stay. The check-in and check-out processes are generally described as smooth and efficient, although some guests experienced longer waits during peak times, such as large group arrivals. Staff are commended for their helpful and courteous demeanor. While housekeeping service received mixed feedback regarding daily room cleaning, staff were generally responsive when fresh towels or supplies were requested. The hotel's pet-friendly service is also appreciated by guests traveling with animals, and staff are noted for offering upgrades when available, enhancing the guest experience.

Additional Information
The hotel maintains a pet-friendly policy, which is highly valued by guests traveling with their animals. It frequently serves as an overnight stop for Rocky Mountaineer tours, with efficient processes in place for luggage transfer and guest check-in, ensuring a smooth transition for tour participants. Some guests visiting for medical reasons have benefited from a specific medical rate. While generally positive, some guests reported issues with the room service app when attempting to place orders. It's important to note that the housekeeping policy requires guests to request daily room cleaning, which some guests were unaware of, leading to unserviced rooms. Several reviews mention instances of fire alarms going off, sometimes in the early morning hours, causing unexpected disturbances. Due to the hotel's proximity to train tracks, white noise machines are provided in rooms to help mitigate the noise.